Build the Decision Twin
Built from existing process documentation — no live operational data needed at proposal stage.
BPO Leaders
Your clients want lower cost. Your SLAs don't move.
3-Cubed shows you the path that achieves both — and quantifies every option before you commit your delivery team.
Contract renewal pressure. Clients demand 15–25% cost reduction. Headcount reduction hurts quality. Automation creates upstream problems you didn't model.
THE CHALLENGE
The standard playbook isn't working.
You need options that cut cost without degrading control or cycle time — and you need them quantified before you propose. The challenge isn't finding the lever. It's knowing which lever doesn't break the other five.
Where It Shows Up
- Automation decisions that create upstream problems not modelled at proposal stage
- Headcount reductions that hurt quality and extend cycle time
- SLA commitments that can't absorb cost pressure without rework
- Transition risk quantified too late — after the contract is signed.
How 3-Cubed Addresses It
Quantify the path before you propose it.
Identify waste vs. structural effort
Find where effort is over-control, rework, or NVA — and where it's structurally necessary. Different root cause, different solution.
Generate compliant configurations
Options that reduce cost and maintain or improve SLA compliance — each with full trade-off visibility.
Quantify transition risk
Each option comes with transition risk modelled. You propose with confidence. Your delivery team inherits a model, not assumptions.
BPO Leaders — Computed Outputs
3-Cubed Outcomes,
Before Commitment
Each Metric Computed Across The Full PROFIT Lever Interaction. Each Tile Shows Which Levers Drove The Outcome.
Cost
4.2%
Cost Base Reduction
Required FTE59 FTE
Infra Cost−22%
· Unit Economics · Investor Lens
Driven By
- Operations88%
- IT68%
- Finance52%
Client Experience
13.2 DAYS
Cycle Time Reduction
First-time Right64%
Critical Path7.2 days
· Experience & Trust · Client Lens
Driven By
- Operations85%
- Process72%
- IT58%
Control
80%
Control Coverage
Lines of Defence3 LOD
Control Efficacy77.5%
· Risk & Compliance · Regulator Lens
Driven By
- Risk94%
- IT60%
- Process48%
Case Evidence
Proven across BPO delivery contexts.
See case dataOil & Gas: Accounts Payable
Reduce cost, maintain controls
- Cost
- −49%
- Cycle
- —
- Control
- —
Healthcare
Reduce cost and cycle time
- Cost
- −10%
- Cycle
- −36%
- Control
- +14%
Telecom
Reduce cost, improve control
- Cost
- −21%
- Cycle
- —
- Control
- +15%
All cases anonymised by industry. Client names available under NDA.
20–35%
Lower transition costs
3×
Faster go-live
97%
SLA compliance achieved
See what happens before you decide.
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